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  • Prices are GST (tax) inclusive and also include the use of all necessary equipment (except the minimal “you need” items).
  • Full payment is taken at the time of booking.
  • If you are booking an Early Bird Special there are no refunds or transfers available. We therefore recommend that you do not book an EarlyBird deal unless you are sure that you want it and there will be no changes.
  • Early Bird is not available for Troll Cave.
  • If you are purchasing a gift voucher your credit card will be charged at the time of booking.

Cancellation Policy - a 100% fee will be charged in the following events:

  • Client failure to check-in at the scheduled time ( 30 minutes prior to departure or 15 minutes for troll caves ).
  • Cancellation within 24 hours of departure.

A Cancellation fee of 10% applies to any other booking. If you are having any sort of problem getting to us on time, please contact us on freephone 0800 WAITOMO (0800 924866) as soon as possible. This could save you cancellation fees and we will help with rescheduling etc where possible.